How Did That Happen?

New York Times and Wall Street Journal Bestseller

How Did That Happen?

Holding People Accountable for Results the Positive, Principled Way

Writen by: Roger Connors and Tom Smith

There are two very distinct sides to the accountability coin: one side of the coin is taking accountability yourself, and the flipside is holding other people accountable.

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Available in:

Hardback

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$24.99 / $16.99

 

 

About How Did That Happen?

How Did That Happen? Holding People Accountable for Results the Positive, Principled Way is an insightful leadership book that offers a positive and principled way of holding others accountable to deliver on Key Expectations. Throughout the book, workplace accountability and culture change thought leaders, Roger Connors and Tom Smith, explore a methodology for holding others accountable in a proven and time-tested manner that improves morale and produces results. 

Takeaways:

  • Discover how the Accountability Sequence® model can be used to properly establish expectations that are carried out. 
  • Leverage the Outer Ring in a way that gets the hearts and minds of those carrying out the expectation involved. 
  • Properly set up mutually agreed inspections that help facilitate and positively reinforce those you hold accountable. 
  • Understand how to use the Inner Ring to troubleshoot scenarios in which an expectation may fail to be delivered upon. 

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How Did That Happen - Executive Summary