Focused Feedback And Results

Article | Accountability Insights

by | Feb 20, 2013

The most important feedback you can exchange is what we call Focused Feedback—i.e., feedback that is focused on Key Results, Key Expectations, Accountability Best Practices, and new Cultural Beliefs. Whatever your team or your organization needs most—which often involves greater Accountability and Alignment for Achieving Key Results—should determine the topics of your quarterly and annual performance reviews. However, even more important than the feedback exchanged during quarterly and annual reviews, are the Focused Feedback exchanges that take place daily and weekly as an integral part of doing business and delivering the desired results. Frequent Focused Feedback always accelerates and facilitates Accountability and Alignment for Achieving Key Results—such feedback is one of the hallmarks of a Culture of Accountability.

Recently, one of our clients was experiencing a chronic decline in sales. Numerous turnaround attempts were made, but nothing was halting the relentless slide. Eventually, the company’s management team turned to Accountability Training. Better late than never. Within a matter of weeks, the work teams and office locations that had received the training were beginning to turn things around. Their rallying cry became: “We’ve never talked this much about Key Results in our entire careers, but it’s working wonders.” Several months later, after everyone in the organization had received the training, the company’s long slide had come to an end with a solid and steady upturn in sales. That’s the power of frequent Focused Feedback.

For more information about how Focused Feedback can help you achieve desired results, we invite you to join the Accountability Community by visiting, where you can review actual client case studies

Focused Feedback, Cultural Beliefs, Culture of Accountability, Accountability Training, and Accountability Community are all registered trademarks of Partners In Leadership, Inc.