Focused Feedback And Results

Article | Accountability Insights The most important feedback you can exchange is what we call Focused Feedback—i.e., feedback that is focused on Key Results, Key Expectations, Accountability Best Practices, and new Cultural Beliefs. Whatever your team or your...

Reviving Customers

Article | Accountability Insights Do you have customers that need to be recovered, reawakened, or revived? If yes, which is common for most businesses, decide exactly what you’d like to achieve with a specific customer. Write it down. Then make a list of that...

The Connection Between Beliefs And Behavior

Article | Accountability Insights The beliefs held by people in an organization which are manifested by how they think and act, are the primary determiners of their personal behavior and actions inside that organization. If you change people’s beliefs about how...

Change Methods That Work

Article | Accountability Insights Last week we talked about the change methods leaders typically use that do not work. This week, we want to talk about the methods that actually do work–the methods that we talk about in our recent New York Times bestseller,...

Most Common Change Methods Don’t Work

Article | Accountability Insights When it comes to changing culture, most of the commonly used methods don’t produce the desired results. Why? Because they fail to alter the prevailing beliefs held by people working in the organization. In reality, most people dismiss...
Partners In Leadership

Partners In Leadership