“We knew that if we got accountability right, then we’d get everything right. To get there, we had to learn to think and act differently.”
The Ocean Spray plant in Kenosha, Wisconsin—responsible for over 80% of the country’s cranberry sauce production—was facing widespread problems: safety, costs, material loss, employee satisfaction, and antiquated systems.
In deploying our Self Track Training, Ocean Spray combined on-site facilitation, training workshops, integration meetings with management and labor teams, and more to infuse the principles of accountability throughout the plant.
Using a poster-sized photo of a broken-down VW bug as a metaphorical starting point, the newly promoted plant manager organized his team to gradually cover the photo with 24 puzzle pieces measuring performance—replacing the old VW with a late model Porsche.
• Lowest costs in the plant's 45-year history
• Millions of dollars in expenses eliminated from
• 450 days without a lost-time injury
• Huge boost in employee engagement
When plant management put the final puzzle
piece in place, the factory-floor
cheers said it all.